Interface of Thai Nguyen Province Electronic Information Portal

Strong transformation - Affirming the leading position

The 2021-2025 period marks a breakthrough development of Thai Nguyen Province Electronic Information Portal. From an administrative information channel, the Electronic Information Portal has become a modern, user-friendly and effective multimedia information and communication platform, connecting information between the Party, government, citizens, businesses and the entire society.

In 2021 alone, the number of information products produced by Thai Nguyen Province Information Center and published on the Provincial Electronic Information Portal increased by 85.2% compared to 2020 - an impressive figure demonstrating the determination in innovation. Since then, the unit has maintained a steady content growth rate of 15-20% each year, ensuring continuous, diverse and in-depth information flow toward establishing specialized databases by sector and field.

Thai Nguyen Province Information Center signing cooperation agreements with Culture, Sports and Communication Centers of districts and cities

In particular, the number of visits to the Provincial Electronic Information Portal has grown steadily over the years: from 70,000 visits/day in 2020 to 180,000 visits/day in 2023. A significant milestone occurred in March 2025, when the Ministry of Science and Technology announced the ranking of Electronic Information Portals nationwide: Thai Nguyen rose to the top with 21.4 million visits, far exceeding other localities, surpassing Da Nang city (ranked second) by 200,000 visits, Hue city (ranked third) by more than 7 million visits and the remaining provinces and cities by over 10 million visits.

Thai Nguyen Province Information Center organizing specialized training courses on using software and applications in digital content production

This is not just a numerical achievement but compelling recognition for a process of transforming thinking and professionalizing policy information delivery methods, serving citizens and businesses in a modern, open and transparent manner.

Policy communication - Policy dissemination

With its role as the official communication channel of the province on the Internet, Thai Nguyen Electronic Information Portal has effectively fulfilled its task of disseminating and spreading major guidelines and policies of the Party, State and local authorities to citizens quickly, accurately and effectively. Information is strictly verified and updated daily; specialized sections and pages have been expanded and organized scientifically for easy access.

In particular, the "Q&A" section has become a substantive interaction channel between citizens and the government. Over the past two years, this section has received more than 200 citizen comments, all of which have been forwarded to functional agencies and responded to promptly and transparently, with no comment being overlooked. This is evidence of the spirit of service-oriented government that places citizens at the center in the digital era.

MC and guests in the Online Talkshow with the theme: Strengthening the Military-Civilian relationship

MC and guests in the Online Talkshow: Building traffic culture in schools - Responsibilities from many sides

MC and guests in the Online Talkshow: Simplifying customs procedures, increasing attractiveness for the investment environment

Contributing to raising the level of local governance index

The Information Center intensifying the application of digital transformation in its operations to improve information quality

Thai Nguyen Province Electronic Information Portal is not only a place to provide information but also directly impacts important indices in evaluating the effectiveness of local public governance. Thanks to strong innovation and enhanced transparency of information, in 2024, Thai Nguyen achieved:

* PAPI Index (Public Administration Performance Index): Ranked 4th

* PAR Index (Public Administration Reform): Ranked 5th

* SIPAS Index (Satisfaction Index of Public Administration Services): Ranked 2nd nationwide

These indices are not only the result of reform efforts but also a measure of the provincial government's credibility among citizens, with the Electronic Information Portal playing the role of an "information disclosure and transparency channel”.

Multi-platform development - Reaching all social strata

With the spirit of keeping pace with modern communication trends, Thai Nguyen Province Information Center has expanded its communication activities to social network platforms:

Interface of the Provincial Electronic Information Portal's Fanpage

* The Facebook Fanpage of Thai Nguyen Electronic Information Portal (established in September 2023) currently has nearly 255,000 followers, 151,000 likes and has been blue-tick verified by Meta. This Fanpage quickly rose to 3rd position nationwide in terms of followers and interactions - an impressive growth rate despite starting later than many other provinces and cities.

* Two official TikTok channels have also been established, attracting hundreds of thousands of follows and likes, powerfully disseminating guidelines, policies, social welfare information, socio-economic news, planning, investment, environment, etc.

Through multiple channels and platforms, Thai Nguyen Province Electronic Information Portal has expanded its reach, spreading official information to all age groups, especially young people - who constitute a high proportion of the population and tend to use social media as their main source of information.

Readers accessing the Provincial Electronic Information Portal's Fanpage

The success of Thai Nguyen Province Electronic Information Portal is clear evidence of the political determination, strategic vision and decisive action of provincial leaders in implementing the National Digital Transformation Program - where e-government and digital government are not just slogans but concrete actions aimed at better serving citizens every day.

Thai Nguyen Province Information Center, with its role as the "brain" operating this information system, has been fulfilling its mission of connecting information, disseminating policies, building trust, arousing consensus and contributing to making Thai Nguyen a leading locality in building a modern, transparent and effective digital government and digital society.